Case Study: Avaya achieves faster service quoting and higher revenue with Storm Technology

Avaya boosts service revenue over 5 years with Storm Technology

Avaya, a global provider of business communication solutions, faced the challenge of maximizing service revenue due to the complexity of manually matching its vast range of products to appropriate services. To address this, they partnered with Storm Technology to implement a fully automated online services quotation and ordering system.

Storm Technology designed and implemented a groundbreaking solution centered on a comprehensive database that dynamically maps products to services. This system automated the quotation process, which resulted in significant service revenue growth over five years, impressive cost reductions from reduced headcount, and faster turnaround times.

Avaya