Case Study: Avaya increases services revenue with Storm Technology's business process automation solution

Unlocking Service Revenue Opportunity Through Business Process Optimisation and Improved Data Flow

Avaya, a global business communications provider, wanted to increase revenue from services by better aligning its product sales with the right service offerings. To solve the challenge of siloed, manual quotation and ordering processes, it worked with vendor Storm Technology on a smart, automated services quotation and ordering system.

Storm Technology designed and implemented a web-enabled solution that integrated with Avaya’s product ordering, pricing, promotions, and distribution systems, automatically matching product combinations to the appropriate mandatory and optional services. The result was higher services revenue, significantly reduced sales support and help desk headcount, faster turnaround times, and quicker speed to market for new services and bundles, with the system managing billions of dollars in annual service quotations.

Avaya

Kenneth Fox

Director of IT