Case Study: Avaya achieves supply chain transformation and real-time visibility with Kinaxis RapidResponse

AVAYA - Customer Case Study

Avaya, a global business collaboration and communications company with roughly $4B in annual revenue, confronted a fractured supply chain after the Nortel acquisition: multiple ERP instances, disparate processes and poor visibility left teams mired in reactive, low‑value work and unable to generate timely, actionable intelligence.

Avaya centralized planning on Kinaxis RapidResponse, strengthened supply‑chain leadership and executed a five‑phase program (S&OP, flattened forecasting, POS/VMI integration, “what‑if” modeling and expanded dashboards) to move to proactive, high‑value planning. The results were transformative: gross inventory fell 60% to $116M, inventory turns rose to 9.2 (+59%), cash‑to‑cash shortened to 26 days (–41%), past‑due shipments fell 76%, NPS nearly doubled to 50, supply‑chain expense dropped 31% and GAAP gross margin rose to 57.1%—along with improved supplier performance and employee engagement.

Avaya

Benji Green

Director Global Ops, Sales, Supply & Inventory Planning