Case Study: Avaya achieves streamlined payroll, tax automation and higher employee satisfaction with Ramco Systems

How Avaya, global leader in enterprise communications systems, eliminates the requirement for a helpdesk team with Ramco's Managed Services

Avaya, a global leader in enterprise communications with over 2,200 employees in India, needed a more efficient payroll and HR system. The company struggled with complex flexi‑benefit and payroll policies, poor data tracking, inadequate handling of employee queries, and unsatisfactory income‑tax processing.

Ramco implemented a tailored HCM solution—keeping HR on site and payroll offshore—interlinking flexi plans with reimbursements and deploying ESS and payroll modules with built‑in logic and tax calculation. The result: higher employee satisfaction, elimination of a helpdesk, reduced payroll team resources, improved efficiency and increased profitability.

Avaya