Case Study: Avaya accelerates innovation and reduces costs with Oracle Integration Cloud Service

Avaya Inc. Accelerates Innovation and Reduces Costs Through Simplified Hybrid Cloud Integration

Avaya Inc., a global provider of contact-center and unified‑communications solutions, embarked on a three‑year transformation to shift from a hardware‑centric model to software‑and‑services. The company needed to connect a mix of legacy on‑premises systems and new cloud applications while rolling out a new partner engagement platform to more than 10,500 partners and thousands of internal users.

Avaya implemented Oracle Integration Cloud Service to simplify hybrid integrations, enabling seamless connections between ERP, billing, provisioning and other systems. Using prebuilt adapters, Avaya expects integrations to be built 30–40% faster, reduce operating costs, preserve existing investments, and accelerate rollout of the partner platform to impact hundreds of thousands of customers.

Avaya

Swamy Kuppuswamy

Director