Case Study: Avaya achieves cloud efficiency and cost savings with Aiven

Avaya Transitions to the Cloud with Aiven Underpinning its Flagship Avaya Experience Platform

Avaya, a global leader in customer experience solutions, needed to move thousands of on-premises contact center customers to the cloud while maintaining strong SLAs, low latency, and compliance for sensitive data. To support its Avaya Experience Platform, the company turned to Aiven for managed open source data infrastructure, including Aiven for Apache Kafka® and Aiven for Apache OpenSearch®.

With Aiven running on Microsoft Azure, Avaya modernized its cloud data layer, improved automation, and reduced the burden on internal engineering teams. Aiven’s guidance helped Avaya cut compute usage by 40%, improve cost management by 15%, and reduce mean time to respond and resolve incidents by 30–40%, while also freeing six platform engineers to focus on higher-value work.

Avaya

Rich Driscoll

Senior Vice President, IT Enterprise and Cloud Operations