Case Study: Avaya achieves 25% real estate portfolio reduction and faster decision-making with SpaceIQ (Serraview)

Avaya Global technology company eliminates nearly a quarter of their real estate portfolio with Serraview’s Workplace Optimization solutions

Avaya, a global communications technology company with 15,000 employees and over two million square feet of space, faced fragmented tools and poor data integrity after a series of acquisitions. Avaya selected SpaceIQ to provide centralized workplace optimization—deploying Serraview Pro, Relocation Management and Serraview Locator—to standardize floor plans, validate occupancy, and replace manual chargeback processes.

SpaceIQ’s deployment enabled Avaya to right‑size its portfolio, closing 15 sites and eliminating 527,000 RSF (nearly 25% of the portfolio), cut executive reporting from weeks to minutes, and go fully operational in under 90 days. The solution automated chargebacks, standardized 142 floorplans, improved decision support and employee wayfinding, delivering measurable cost savings and faster strategic planning with SpaceIQ’s platform.

Avaya

Hamish Clarke

Director of Global Real Estate