Case Study: Avaya grows its digital ecosystem by 40% with Constellant EMaaS

How Avaya managed to grow its partner and developer ecosystem by 40%

Avaya, a leading innovator in business communications, faced significant challenges with its DIY developer ecosystem portal, DevConnect. The manual, labor-intensive system was difficult to maintain, prone to failure, and limited the program's ability to scale. To overcome these obstacles, Avaya partnered with vendor Constellant to implement its Ecosystem Management-as-a-Service (EMaaS) solution.

Constellant's EMaaS platform provided a complete infrastructure, migrating 70,000 users and 21,000 companies to a new system featuring automated workflows, advanced search, and modern forums. This solution from Constellant delivered measurable impact: the number of developers increased by 42% to 100,000, partner companies grew by 38% to 29,000, and web traffic saw continuous improvement, enabling Avaya to successfully scale its digital ecosystem.

Avaya

Jon Alperin

Global Managing Director of Developer Relations (DevConnect)