Case Study: Avaya achieves rapid, scalable, cost-efficient cloud contact centers with Google Cloud Platform

Avaya and Google Cloud Platform Partner to Address Demand by Mid-Market Customers

Avaya, a global leader in customer and team engagement technologies, faced growing mid-market demand for cloud-based contact center solutions that could scale for growth and seasonal peaks without large upfront capital investment. Customers wanted faster deployments, easy management, and support for remote agents and business continuity.

Avaya partnered with Google Cloud Platform to deliver Customer Engagement OnAvaya powered by Google Compute Engine as a subscription service, and introduced Avaya Agent for Chrome to turn Chromebooks into low-cost contact center desktops. The result: much faster provisioning (months to weeks or days), easy scaling for peak demand, simplified remote-agent setup (Chromebook + headset), and broad availability through certified partners.

Avaya

Joe Manuele

Vice President