Zendesk achieves faster incident resolution and proactive customer support with Slack
Zendesk
Kelly Ryan
Strategic Account Executive
B2B Case Studies Featuring Zendesk as the Customer
Explore case studies featuring Zendesk as the customer — learn how vendors and partners helped Zendesk solve real business challenges.
Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.
Case Studies
Showing 38 Success Stories about Software and Services used by Zendesk
Zendesk - Customer Case Study
Zendesk
Zack Urlocker
Chief Operating Officer
Zendesk achieves top organic search ranking and stronger brand affinity with Wistia
Zendesk
Matthew Latkiewicz
Creative Director
Zendesk achieves high video engagement and business impact with Wistia
Zendesk
Matthew Latkiewicz
Creative Director
Zendesk achieves greater developer productivity and unified monitoring with Datadog
Zendesk
Jon Moter
Principal Engineer
How Zendesk Relies on Ombud RX to Simplify Sales Collaboration and Knowledge Sharing
Zendesk
Brian Mes
Director of Solutions Consulting
Zendesk achieves increased productivity and seamless global collaboration with Zoom Video Communications
Zendesk
Chris Rouge
AV Project Engineer
Zendesk Uses Technographics For Competitive Conquesting
Zendesk
Brianne Kimmel
Growth Marketing Manager
Zendesk boosts performance and security for 125,000+ customer sites with Cloudflare
Zendesk
Jason Smale
Vice President of Engineering
Zendesk achieves increased reach, lead generation and stronger customer advocacy with Sprout Social's Bambu
Zendesk
Chelsea Larsson
Senior Manager, Content Strategy
Zendesk - Customer Case Study
Zendesk
Dominique de Stefano
Zendesk
Zendesk achieves 58% year-over-year learner growth with Skilljar
Zendesk
Emily Bastian
Program Manager, Customer Training
Zendesk achieves seamless omnichannel support and global telephony with Twilio
Zendesk
Neil Weldon
Senior Director of Product
How the world leader in customer support software masters product design and development
Zendesk
Pooja Patel
Senior UX Researcher
Zendesk enters new markets and reduces costs by $1.5M annually with Stripe
Zendesk
Bryant Przybilla
Director of Revenue and Business Operations
How Zendesk & Klaus Work Together to Perfect ATG’s Support
Zendesk
Conchita Mauro
Senior Success Consultant
Zendesk and the art of microservice maintenance
Zendesk
Jon Moter
Senior Principal Engineer
Zendesk Achieves 30% Performance Improvement and Reduced Carbon Emissions by Migrating to AWS Graviton Instances
Zendesk
David Boothroy
Senior Director of Foundation Engineering
unitQ customer Zendesk becomes strategic unitQ investor
Zendesk
Ben Barclay
SVP of Strategy, Corporate Development, & Transformation
Zendesk - Customer Case Study
Zendesk achieves 2,000+ conversions and 31,000+ new visitors with Bizo
How Zendesk gave Voice to Customers in 40 Countries and Counting
Zendesk
Mikkel Svane
Chief Executive Officer and Founder
Zendesk achieves increased upgrades and 80% daily analytics adoption with GoodData
Zendesk
Sam Boonin
Vice President of Products
Zendesk achieves scalable subscription billing and analytics to support rapid growth with Zuora
Zendesk
Zack Urlocker
COO
Zendesk achieves 63% more qualified leads and improved conversion rates with Convertro
Zendesk
Brad Morris
Director of Marketing Ops and Analytics
Zendesk achieves international growth and industry leadership with Oracle NetSuite OneWorld
Zendesk
Mandy Shimshock
Director of IT Business Apps
Zendesk achieves 3x database performance and 3‑minute warm‑up with SanDisk Fusion ioMemory
Zendesk
Tim Sturge
Director of Infrastructure and Operations
Zendesk achieves a global 2-way SMS channel and customer feedback capability with Infobip
Zendesk
Eric shen
Partnerships and integrations manager
Zendesk achieves 10x faster global response times and enhanced security with Cloudflare
Zendesk
Amanda Kleha
GM, Zendesk
Zendesk achieves real-time performance visibility and faster issue resolution with New Relic
Zendesk
Zack Urlocker
COO
Zendesk expands global web presence to 160 countries and launches 10 localized sites with Smartling
Zendesk
Kaveh Gharib
Director of International Expansion
Zendesk achieves faster, more accurate monthly closes and major time savings with BlackLine Transaction Matching
Zendesk
Patrick Loughnane
Senior Financial Systems Analyst
Zendesk - Customer Case Study
Zendesk
Mikkel Svane
Chief Executive Officer and Founder
Zendesk achieves faster, more accurate customer service with Amazon Web Services (AWS)
Zendesk
Arwen Griffioen
Data Scientist
Zendesk achieves 60% cost savings and 3x data retention with Amazon Web Services
Zendesk
David Bernstein
Director, Operations Services Management
Zendesk achieves scalable, easy-to-manage search with Elastic (Elasticsearch)
Zendesk
Stefan Will
Lead Engineer
Zendesk achieves 75% lower translation costs and scalable multilingual support with Lilt
Zendesk
Melissa Burch
Manager of Online Support
Zendesk - Customer Case Study
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