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Klaus is a conversation review & QA platform that makes internal feedback easy and systematic. Klaus is a quality management platform for support teams. Integrates with your help desk, good for improving quality of answers and onboarding new agents.
Klaus B2B Case Studies & Customer Successes
Case Studies
Showing 21 Klaus Customer Success Stories
How Agorapulse Scales Customer Care Without Losing Quality
Agorapulse
Kristell Cormarie
Head of Customer Care
How the Makers of WordPress.com Foster Feedback in a Remote Team
Automattic
Valentina Thörner
Former Happiness Engineer
Valentina Thörner Trust Your Support Agents to Peer Feedback
Automattic
Valentina Thörner
Former Happiness Engineer
How The Famously Remote Company Automattic Makes Peer Reviews Work
Automattic
Grigorij Urasov
Happiness Engineer
How Buffer’s QA went from Manual to Masterful with Klaus
Buffer
Ross Parmly
Customer Advocacy Manager
Deliverect - Customer Case Study
Deliverect
Christian Osmundsen
Global Head of Customer Experience
How Dreem Set Up a Customer Care Strategy to Boost CSAT
Dreem
Jonathan Benghozi
Head of Customer Care
Education Perfect pushes CSAT to 96.3% with Klaus
Education Perfect
How Found Combines Klaus’ Automation and AI for a Streamlined QA Process
Found
Kalyn Garman
Quality Assurance Specialist
How Geckoboard Elevates Customer Support with Peer Reviews
Geckoboard
Luis Hernandez
VP of Customer Success
How Glovo uses Klaus to Maintain High Quality Support across BPOs and Borders
Glovo
Miguel Ribeiro Alves
Global RTO Quality, Processes, and Training Lead
How Guesty Revamped Support with Wix Answers and Klaus
Guesty
Doron Pryluk
Director of Customer Solutions
How Helloprint Delivers Exceptional E-commerce Experiences with Klaus
HelloPrint
Hester Verberg
Customer Experience Manager
Liberty achieves luxury customer service excellence with Zendesk QA
Liberty
Sophie Elgar
Quality and Training Manager
How to Maintain Customer Support Quality through Hypergrowth – Livestorm’s
Livestorm
Gilles Bertaux
Chief Executive Officer
Using Zendesk QA to Manage Complexities & Compliance within Insurance Customer Support
Marshmallow
Catherine Killick
Senior Quality Assurance Manager
How PandaDoc Leveled Up Customer Support Reviews with Klaus
PandaDoc
Kate Barsuk
Head of Support
How Pipedrive evolved its quality assurance program to increase CSAT & IQS
Pipedrive
Guilherme Silva
Learning & Development Senior Manager
Rentman achieves 96% CSAT with Klaus
Rentman
Lilith Antunovic
Customer Experience Manager
How Wistia Set Up Customer Service Peer Reviews on Klaus
Wistia
Stacy Justino
Director of Customer Happiness
How Zendesk & Klaus Work Together to Perfect ATG’s Support
Zendesk
Conchita Mauro
Senior Success Consultant
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