Case Study: Education Perfect pushes CSAT to 96.3% with Klaus

How Education Perfect Pushes CSAT Beyond 96% with Klaus

Education Perfect, a leading e-learning platform, sought to improve its customer support quality and maintain its high CSAT score. Their challenge was that their existing quality assurance process, managed through manual spreadsheets, was extremely time-consuming, clunky, and lacked privacy for agent feedback.

To solve this, they implemented the Klaus quality assurance platform. The solution centralized and automated conversation reviews, providing a private, reliable, and efficient system for delivering feedback. Using Klaus, Education Perfect cut its QA time in half and successfully increased its customer satisfaction score from 95% to 96.3%.

Education Perfect