Case Study: Zendesk achieves 3x database performance and 3‑minute warm‑up with SanDisk Fusion ioMemory

Zendesk Uses Fusion Iomemory Solutions To Create A Cloud-Based Help Desk Solution Without Compromise

Zendesk, a SaaS help‑desk provider serving more than 10,000 customers including Twitter and Groupon, faced rapidly growing data loads that threatened to overwhelm its MySQL back end. The company needed a scalable, enterprise‑reliable, and cost‑effective database platform that preserved top‑tier performance and 24/7 availability while supporting more complex customer ticket views.

By deploying Fusion ioMemory ioDrive cards, Zendesk moved its working data set beyond RAM without performance loss, boosting capacity and simplifying infrastructure. Results included a rise from ~1,000 to >3,000 queries per second, 2x faster MySQL index scans, a reduction in cold‑start warm‑up from six hours to three minutes, support for 3x more data, a more reliable, lower‑TCO system, and the ability for customers to create richer ticket views.

Zendesk

Tim Sturge

Director of Infrastructure and Operations