Case Study: Zendesk achieves high availability and performance with Rackspace and New Relic

Zendesk - Customer Case Study

The customer, Zendesk, a cloud-based help desk system, required a high-availability hosting platform and a performance monitoring tool to ensure optimal service for its users. The challenge was to process over 60,000 requests per minute at peak times without any glitches that could negatively impact millions of end-users. Zendesk turned to the vendor, Rackspace Technology, for its hosting needs.

Rackspace Technology built a scalable and secure modern architecture for Zendesk. This solution, combined with New Relic's monitoring tool, provided the high availability and performance the customer relied on. The results gave the Zendesk engineering team excellent visibility into performance and the ability to quickly pinpoint issues, freeing them to focus on developing new application features.

Zendesk

Zack Urlocker

Chief Operating Officer