Case Study: Zendesk achieves 30% performance improvement and reduced carbon emissions with Amazon Web Services

Zendesk Achieves 30% Performance Improvement and Reduced Carbon Emissions by Migrating to AWS Graviton Instances

Zendesk, a customer support software company, wanted to improve performance, reduce infrastructure costs, and lower its carbon footprint. To meet these goals, Zendesk worked with Amazon Web Services and used AWS Graviton-based instances, including Amazon Relational Database Service for its Aurora database workloads.

With Amazon Web Services, Zendesk right-sized its production and database infrastructure after migrating to AWS Graviton-based instances. The result was about 42% cost savings, a 30% performance improvement for its core application, and reduced cloud-related emissions, helping Zendesk move faster toward its carbon neutrality goal.

Zendesk

David Boothroy

Senior Director of Foundation Engineering