Case Study: Zendesk achieves increased productivity and seamless global collaboration with Zoom Video Communications

Zendesk - Customer Case study

Zendesk, a global customer-support platform with offices in London, Dublin, Manila and Singapore, needed a simple, reliable way to connect remote teams. Their previous conferencing tools were fragmented and slow to deploy, requiring more time and training than the company wanted.

Zoom implemented Zoom Rooms and a native Zoom-for-Zendesk integration (with easy meeting start from Slack), delivering fast, low-friction setup and consistent video quality. The result: markedly increased productivity, simple cross-office collaboration, and company-wide praise for reliability and ease of use.

Zendesk

Chris Rouge

AV Project Engineer