Case Study: Zendesk achieves 58% year-over-year learner growth with Skilljar

Zendesk Switches Customer Training to Skilljar & Sees YOY Learner Growth of 58%

Zendesk, a customer service software and CRM provider, switched LMS vendors after finding their previous platform’s interface and admin experience lacking and struggling to integrate with internal systems like payment processor MerchantE. In search of a modern, more integrable solution, Zendesk selected Skilljar and adopted the Skilljar LMS to power its Zendesk Training portal.

Skilljar delivered a modern platform with robust integrations (e.g., SFDC, Eloqua, Gainsight, Examity, Credly, MerchantE), enabling Zendesk to launch eight new learning paths, two developer courses, a new certification exam, and localized 20 on-demand courses in five languages within months. As a result, Skilljar helped Zendesk achieve year‑over‑year gains in 2021 vs. 2020: 58% more active students (40.4k), 69% more course registrations (146k), 68% more course completions (75.5k), 30% more session hours, plus 850+ certifications granted and 743 badges issued.

Zendesk

Emily Bastian

Program Manager, Customer Training