Case Study: Zendesk achieves 10x faster global response times and enhanced security with Cloudflare

Zendesk Knows Customer Service, Cloudflare Knows How To Supercharge Their Website

Zendesk, a leading customer-service platform used by companies like Gilt, Vodafone and the UK Government, experienced rapid growth and needed to scale its web presence. The company sought faster global site performance, reliable content delivery regardless of visitor location, protection from web threats, and optimizations for both front- and back-end systems.

Cloudflare delivered a scalable CDN and security layer across its global data centers, with instant propagation of customizations and predictable pricing. The result was a 10x improvement in global response time, a 6x improvement in targeted content delivery, enhanced protection from web threats, and streamlined front/back-end performance—letting Zendesk focus on continued growth.

Zendesk

Amanda Kleha

GM, Zendesk