How Intercom leveraged strategic gifting to delight customers and nurture client relationships
Intercom
Kate Sugrue
Principal Customer Advocacy Manager
B2B Case Studies Featuring Intercom as the Customer
Explore case studies featuring Intercom as the customer — learn how vendors and partners helped Intercom solve real business challenges.
Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.
Case Studies
Showing 43 Success Stories about Software and Services used by Intercom
Intercom Switches to Tropic, Achieves 6x ROI and 100% Process Compliance in 6 Months
Intercom
Andrew Yim
Director of Strategic Finance
Okta helps Intercom achieve its infrastructure vision
Intercom
Emanuele Sparvoli
Head of IT
Intercom achieves day-one endpoint security and an embedded security culture with 1Password
Intercom
Joao Fernandes
IT Systems Engineer
Intercom reduced commission inquiries by 30% with CaptivateIQ
Intercom
Zain Mithani
Lead Sales Compensation System Administrator
How Intercom PMMs save one day a month working in Coda
Intercom
Mark Iafrate
PMM & Partnerships
Designing a Pre-Onboarding Portal to Drive New Hire Success
Intercom
Rebeca Marx
People Programs Manager
Intercom achieves risk-based contract review and streamlined SOX audits with Klarity
Intercom
Nikolay Trenin
Revenue Controller
How Intercom Elevated its Customer Learning Experience with Accredible’s White-Labeling
Intercom - Customer Case Study
Intercom
David Carr
Head of Sales Operations
Intercom’s Playbook for Ecosystem-Led Growth (+ 30% More Sourced Revenue)
Intercom
Catherine Brodigan
Senior Manager of Global Partnerships
How Intercom Use Gradguide to Develop Their Next Generation of Leaders
How we helped Intercom send something that could be shipped internationally to remote workers
Intercom’s IT team boosts efficiency by overhauling their workflows with Tines
Intercom
Lucas Cantor
Staff Engineer, Information Systems
Intercom provides customer service tech that delivers up to 86% resolution rates with Claude
Intercom
Fergal Reid
Vice President of AI
Intercom Improves Compliance and Auditing, Eliminates Manual Asset Tracking with Oomnitza
Intercom
Joao Fernandes
IT Systems Engineer
Intercom boosts developer productivity 20% with DX
Intercom
Iain Breen
Engineering Manager, Infrastructure Services
Intercom supports new AI products and subscription pricing models with Stripe
Intercom
James Treanor
Senior Product Engineer
How Intercom launched flexible subscription pricing and improved customer experience by migrating its billing platform to Stripe
Intercom
David Lynch
Vice President of Engineering
How Intercom migrated from PagerDuty and Atlassian Status Page to incident.io in a matter of weeks
Intercom
Brian Scanlan
Engineer
How Intercom keeps track of details on every case
Intercom
Leslie Chung
Head of People & Places
Intercom provides customer service tech that delivers up to 86% resolution rates with Claude
Intercom
Fergal Reid
Vice President of AI
Accelerating Intercom’s development harnessing Buildkite for rapid, reliable CI/CD
Intercom
Brian Scanlan
Principal Systems Engineer
Intercom achieves an Android-powered, video-streaming indoor & outdoor home intercom with Softeq
Intercom achieves faster, centralized access to verified knowledge with Guru
Intercom
Catherine Brodigan
Senior Relationship Manager
Intercom - Customer Case Study
Intercom
Jamie Osler
Product Engineer
Intercom achieves 90% cost reduction and rapid serverless scale with Amazon Web Services (AWS)
Intercom
Rob Clancy
Engineering Manager
Intercom achieves faster lead routing and major cost savings with LeanData
Intercom
Jeff Serlin
Head of Global Sales Operations
How Intercom sped up their busiest endpoint (by as much as 50%)
Intercom
Rich Archibold
Director of Engineering
Intercom increases lead collection by 10% and boosts visitor connections to 43% with Twilio SMS
Intercom
Aidan Lynch
Engineer
How Intercom redeveloped the Inside Intercom blog with a renewed focus on users
Intercom achieves a cohesive, connected company culture during rapid growth with Workplace from Meta
Intercom
Karen Peacock
Chief Operating Officer
Intercom achieves scalable sales & support enablement and faster onboarding with WorkRamp
Intercom
Tom Foley
Manager, Global Sales and Customer Support Enablement
Intercom achieves stronger customer data protection and faster vulnerability discovery with Bugcrowd
Intercom
Thibault Candebat
Information Security Manager
Intercom achieves a 19% boost in cold-email reply rates with Loom
Intercom
Bucky Henry
Sales Manager
Intercom uses CloudApp to improve communication across global offices
Intercom
Geoffrey Keating
Content Marketing Manager
Leave Feedback with Annotated Screenshots
Intercom
Geoffrey Keating
Content Marketing Manager
Intercom achieves trusted, automated financial reporting and 90% less manual reconciliation with Fivetran
Intercom
Perry Wang
Head of Analytics Engineering
Helping the Intercom team deploy faster and safer with automated visual testing
Intercom
Matt Zaso
Front End Developer
Coming in loud and clear Intercom chooses a modern stack solution with Contentful
Intercom
Lauren Ottinger
Product Manager
How Intercom Reduced Their Contract Process From Days To Hours Using Ironclad
Intercom
Ken Hoang
Senior Contracts Manager
How we helped share the story of one of the UK’s most innovative companies in their own words
Intercom Saves Their Teams Four Hours Every Week with Automation
Intercom
Zara Burke
Intercom
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