Intercom boosts customer satisfaction and retention with &Open
Intercom
Kate Sugrue
Principal Customer Advocacy Manager
B2B Case Studies Featuring Intercom as the Customer
Explore case studies featuring Intercom as the customer — learn how vendors and partners helped Intercom solve real business challenges.
Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.
Case Studies
Showing 43 Success Stories about Software and Services used by Intercom
Intercom achieves 6x ROI and 100% procurement compliance with Tropic
Intercom
Andrew Yim
Director of Strategic Finance
Okta helps Intercom achieve its infrastructure vision
Intercom
Emanuele Sparvoli
Head of IT
Intercom achieves day-one endpoint security and an embedded security culture with 1Password
Intercom
Joao Fernandes
IT Systems Engineer
Intercom achieves 30% fewer commission inquiries with CaptivateIQ
Intercom
Zain Mithani
Lead Sales Compensation System Administrator
Intercom saves time and creates a single source of truth with Coda
Intercom
Mark Iafrate
PMM & Partnerships
Intercom achieves a seamless new hire onboarding experience with WorkRamp
Intercom
Rebeca Marx
People Programs Manager
Intercom achieves risk-based contract review and streamlined SOX audits with Klarity
Intercom
Nikolay Trenin
Revenue Controller
How Intercom Elevated its Customer Learning Experience with Accredible’s White-Labeling
Intercom saves 3,714 hours and boosts sales efficiency with LeadGenius
Intercom
David Carr
Head of Sales Operations
Intercom Achieves 30% More Sourced Revenue with Crossbeam
Intercom
Catherine Brodigan
Senior Manager of Global Partnerships
How Intercom Use Gradguide to Develop Their Next Generation of Leaders
Intercom boosts remote employee inclusion with holiday gifting from &Open
Intercom boosts IT efficiency with Tines
Intercom
Lucas Cantor
Staff Engineer, Information Systems
Intercom achieves up to 86% support resolution with Anthropic's Claude
Intercom
Fergal Reid
Vice President of AI
Intercom improves compliance and auditing with Oomnitza
Intercom
Joao Fernandes
IT Systems Engineer
Intercom boosts developer productivity 20% with DX
Intercom
Iain Breen
Engineering Manager, Infrastructure Services
Intercom achieves flexible AI subscription pricing with Stripe
Intercom
James Treanor
Senior Product Engineer
Intercom improves customer experience with Stripe Billing
Intercom
David Lynch
Vice President of Engineering
Intercom streamlines incident response with incident.io
Intercom
Brian Scanlan
Engineer
Intercom improves employee feedback and case tracking with AllVoices
Intercom
Leslie Chung
Head of People & Places
Intercom achieves up to 86% support resolution with Claude
Intercom
Fergal Reid
Vice President of AI
Intercom achieves 85% faster test times with Buildkite
Intercom
Brian Scanlan
Principal Systems Engineer
Intercom achieves an Android-powered, video-streaming indoor & outdoor home intercom with Softeq
Intercom achieves faster, centralized access to verified knowledge with Guru
Intercom
Catherine Brodigan
Senior Relationship Manager
Intercom achieves customer-level observability and performance insights with Honeycomb
Intercom
Jamie Osler
Product Engineer
Intercom achieves 90% cost reduction and rapid serverless scale with Amazon Web Services (AWS)
Intercom
Rob Clancy
Engineering Manager
Intercom achieves faster lead routing and major cost savings with LeanData
Intercom
Jeff Serlin
Head of Global Sales Operations
Intercom speeds up requests and reduces resource spend with Honeycomb
Intercom
Rich Archibold
Director of Engineering
Intercom increases lead collection by 10% and boosts visitor connections to 43% with Twilio SMS
Intercom
Aidan Lynch
Engineer
How Intercom redeveloped the Inside Intercom blog with a renewed focus on users
Intercom achieves a cohesive, connected company culture during rapid growth with Workplace from Meta
Intercom
Karen Peacock
Chief Operating Officer
Intercom achieves scalable sales & support enablement and faster onboarding with WorkRamp
Intercom
Tom Foley
Manager, Global Sales and Customer Support Enablement
Intercom achieves stronger customer data protection and faster vulnerability discovery with Bugcrowd
Intercom
Thibault Candebat
Information Security Manager
Intercom achieves a 19% boost in cold-email reply rates with Loom
Intercom
Bucky Henry
Sales Manager
Intercom improves global communication and saves time with Zight
Intercom
Geoffrey Keating
Content Marketing Manager
Leave Feedback with Annotated Screenshots
Intercom
Geoffrey Keating
Content Marketing Manager
Intercom achieves trusted, automated financial reporting and 90% less manual reconciliation with Fivetran
Intercom
Perry Wang
Head of Analytics Engineering
Helping the Intercom team deploy faster and safer with automated visual testing
Intercom
Matt Zaso
Front End Developer
Coming in loud and clear Intercom chooses a modern stack solution with Contentful
Intercom
Lauren Ottinger
Product Manager
Intercom reduces contract processing from days to hours with Ironclad
Intercom
Ken Hoang
Senior Contracts Manager
How we helped share the story of one of the UK’s most innovative companies in their own words
Intercom saves four hours every week with Zapier automation
Intercom
Zara Burke
Intercom
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