Case Study: Intercom improves compliance and auditing with Oomnitza

Intercom Improves Compliance and Auditing, Eliminates Manual Asset Tracking with Oomnitza

Intercom, a conversational relationship platform, faced significant challenges managing its IT assets across a global workforce. The company struggled with a manual, spreadsheet-based system that was inefficient, prone to error, and hindered their ability to maintain SOC-2 and GDPR compliance. Their small IT team needed a unified solution from a vendor like Oomnitza to automate tracking, improve data hygiene, and quickly locate assets for security and auditing purposes.

Oomnitza provided its IT asset management solution, which integrated seamlessly with Intercom's existing systems like Jamf and Okta. The platform automated workflows and created a single source of truth for all device data. This implementation by Oomnitza dramatically reduced the time spent on ticket investigations and compliance tasks, allowing the audit team to run their own queries. As a result, Intercom now passes audits easily, has improved its security posture, and has significantly reduced manual labor across IT, Legal, and Compliance teams.

Intercom

Joao Fernandes

IT Systems Engineer