Case Study: Intercom achieves 30% fewer commission inquiries with CaptivateIQ

Intercom reduced commission inquiries by 30% with CaptivateIQ

Intercom, the customer communications platform, needed a better way to manage a growing number of sales compensation plans and commission calculations that were being handled manually in Excel. The process was cumbersome, hard to scale, and left sales reps with little visibility into how their commissions were calculated.

Using CaptivateIQ’s commission management software, Intercom automated its end-to-end commissions process, improved statement transparency, and centralized commission inquiries. The new system went live in 55 days, helped reduce rep inquiries by 30%, improved collaboration and payout visibility, and gave Intercom a flexible platform that can scale as the company grows.

Intercom

Zain Mithani

Lead Sales Compensation System Administrator