Case Study: Intercom improves global communication and saves time with Zight

Intercom uses CloudApp to improve communication across global offices

Intercom, a large software company with offices across San Francisco, Dublin, London, and Chicago, needed a better way for distributed teams to collaborate across time zones. The team wanted a simple, visual way to handle feedback and reduce confusion in communication, especially when explaining detailed changes to projects. They used Zight’s screen recording and screenshot tools, along with annotations, to support their “show, don’t tell” approach.

With Zight, Intercom shared annotated screenshots and screen recordings instead of relying on long written explanations, while using Dropbox Paper and Slack to organize feedback and conversations. Zight helped the team save time, improve clarity, and reduce back-and-forth communication, making collaboration across global offices much easier.

Intercom

Geoffrey Keating

Content Marketing Manager