Case Study: Intercom improves employee feedback and case tracking with AllVoices

How Intercom keeps track of details on every case

Intercom, a software company with about 1,000 employees, needed a better way to collect anonymous employee feedback, handle behavioral issue reports, and keep consistent records for claims, investigations, and issue tracking. As their HR team changed over time, historical notes and case details were being lost, creating fragmentation in documentation and follow-up.

AllVoices provided Intercom with anonymous and non-anonymous reporting, Pulse Surveys, customizations, and branded access, then later added Case Manager and Investigations. With AllVoices, Intercom improved employee confidence in anonymity, responded and tracked feedback more quickly, and gained better visibility into historical data for audits while building more scalable HR processes.

Intercom

Leslie Chung

Head of People & Places