Case Study: Intercom achieves day-one endpoint security and an embedded security culture with 1Password

Why 1Password is an integral layer of Intercom’s IAM stack

Intercom, the Conversational Relationship Platform used by over 30,000 businesses, needed a way to scale secure access across distributed teams without adding friction. As the company grew and worked with large customers, Intercom faced the challenge of securing every endpoint and embedding security into daily workflows while keeping tools easy to use and reducing password-related support overhead.

Intercom integrated 1Password into its identity management and MDM systems to automate provisioning on day one, provide granular controls and reporting, and enable simple, secure sharing. The result: all endpoints secured from onboarding, stronger password practices, fewer password-related IT requests, security embedded in company culture, and a security layer considered as essential as their IAM and MDM systems.

Intercom

Joao Fernandes

IT Systems Engineer