Case Study: Intercom achieves 6x ROI and 100% procurement compliance with Tropic

Intercom Switches to Tropic, Achieves 6x ROI and 100% Process Compliance in 6 Months

Intercom, a customer communications platform for 100,000+ users, needed a more efficient, sustainable, and compliant procurement process as it scaled. After struggling with a scattered, decentralized purchasing workflow and a third-party procurement tool that added even more time, the company turned to Tropic for help.

Tropic redesigned Intercom’s procurement process to integrate with its existing contract management systems and take a proactive approach to renewals. The result was 125 hours saved per year, 100% stakeholder compliance, renewals started 90 days ahead of time, zero auto-renews slipping through, and a 6x ROI within 6 months.

Intercom

Andrew Yim

Director of Strategic Finance