Case Study: Intercom reduces contract processing from days to hours with Ironclad

How Intercom Reduced Their Contract Process From Days To Hours Using Ironclad

Intercom, a software company with 1,100+ employees, needed a faster way to manage a growing volume of contracts across teams like sales, HR, procurement, and legal. Before using Ironclad, their contract process relied on manual emails, DocuSign, and disconnected storage, causing bottlenecks, slow approvals, and NDAs that could take days to complete.

With Ironclad’s Workflow Designer, Dynamic Data Repository, and Salesforce integration, Intercom automated contract workflows, centralized contract data, and enabled self-service for business teams within compliant guardrails. As a result, Ironclad helped Intercom reduce NDA turnaround from days to hours, complete about 70 contracts per month, and finalize 382 contracts total while freeing legal to focus on higher-value strategic work.

Intercom

Ken Hoang

Senior Contracts Manager