Case Study: Intercom achieves stronger customer data protection and faster vulnerability discovery with Bugcrowd

Intercom - Customer Case Study

Intercom, the customer messaging platform, launched a public bug bounty program in early 2016 to strengthen its secure development lifecycle and protect customer data. With customer trust central to its business, Intercom sought a proactive way to stay on top of evolving cybersecurity challenges.

Building on a private program with Bugcrowd, Intercom opened its bounty to a larger pool of researchers, offering rewards up to $1,500 and covering its main application and iOS/Android SDKs. The program tapped hundreds of security researchers to find complex bugs that scanners miss, improving Intercom’s ability to find, fix, and prevent vulnerabilities.

Intercom

Thibault Candebat

Information Security Manager