Case Study: Intercom achieves a cohesive, connected company culture during rapid growth with Workplace from Meta

Intercom - Customer Case Study

Intercom, the business messaging platform, faced rapid global growth and the challenge of keeping its culture cohesive as headcount expanded quickly. To tackle onboarding, visibility and connectedness across four countries, Intercom adopted Workplace from Meta.

Using Workplace from Meta, Intercom has managers post a full introduction for every new hire on day one and runs its annual “Interversary” celebrations on the platform to reinforce values and belonging. Since deploying Workplace from Meta 18 months ago the company has doubled to 600 employees, while maintaining consistent onboarding rituals and a stronger sense of community across teams.

Intercom

Karen Peacock

Chief Operating Officer