AskNicely B2B Case Studies & Customer Successes

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AskNicely is a customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Collecting feedback and measuring NPS isn’t hard, but making the score go up is. To win, you need your entire team focused on doing the right thing for every customer, every day. It’s a culture problem, and driving culture isn't easy. But that’s what AskNicely does better than any other customer feedback solution.

Case Studies

Showing 55 AskNicely Customer Success Stories

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Ace Sports Clinic achieves legendary patient experience and measurable business impact with AskNicely

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Ackerman Security Systems achieves 5-star customer experience and faster issue resolution with AskNicely

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ANC achieves legendary customer experience and actionable feedback insights with AskNicely

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Aptive Environmental achieves a 29-point NPS increase and real-time frontline coaching with AskNicely

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Auror achieves a 65 NPS and real-time user feedback with AskNicely

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Big Blue Bug Solutions achieves higher survey response rates and an 80 NPS with AskNicely

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Biteable achieves customer-driven product growth and higher NPS with AskNicely

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Caci drives growth and retention with AskNicely

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Century Fire Protection turns negative feedback into a $1.2 million deal with AskNicely

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Cinch Home Services achieves higher NPS and more reviews with AskNicely

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Cockburn Aquatic and Recreation Center achieves legendary customer experience and continuous improvement with AskNicely

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Connectnow achieves real-time customer insights and increased five-star reviews with AskNicely

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CW Systems achieves legendary customer experience and business growth with AskNicely

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DebitSuccess achieves a 21.5‑point NPS lift for bottom agents and a 20.8‑point overall NPS gain with AskNicely

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Debitsuccess achieves personalized customer experience across 22 million transactions and boosts NPS with AskNicely

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DUCA Financial Services Credit Union boosts member feedback and NPS with AskNicely

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Duralift achieves increased referrals and customer advocacy with AskNicely

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Ellevation Education achieves legendary customer experience with AskNicely

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How Ericson Insurance Advisors Maintained an Incredible Standard of Service Delivery – All While Shifting to a Remote Workforce

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First Commonwealth achieves +70 NPS and improved member retention with AskNicely

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Fleetio achieves real-time customer insights and higher NPS with AskNicely

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Génesis boosts member experience and lifts NPS to 40 with AskNicely

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How Genesis Improves Member Experience with NPS

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Healthie improves customer retention and product development with AskNicely

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Houwzer achieves a $225,000 referral pipeline and a coaching-driven customer experience with AskNicely

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iClinic (medical SaaS) achieves legendary customer experience and business impact with AskNicely

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InfraBuild improves customer retention and cuts churn with AskNicely NiceAI

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Ivory Group achieves a company-wide culture shift and NPS of 77 with AskNicely

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Empowering Jetstar’s frontline with actionable insights

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Jiffy Lube modernizes customer experience management with AskNicely

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Kolide achieves actionable customer feedback and business impact with AskNicely

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Lendmark Financial Services improves customer experience and boosts NPS with AskNicely

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MINDBODY achieves better customer experience across 40 million bookings with AskNicely

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Moxie Pest Control drives better customer experience with AskNicely

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New Zealand Home Loans achieves a 7x increase in referrals with AskNicely

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Nextail achieves legendary customer experience and referral-driven growth with AskNicely

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OnSide achieves Best-in-Class customer experience with AskNicely

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Outreach increases Google reviews and NPS with AskNicely

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Paul Sadler Swimland School achieves record customer retention and 70+ NPS with AskNicely

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Pioneer Cold achieves legendary customer experience and boosted NPS with AskNicely

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PlanSource achieves 35% NPS increase and transforms customer relationships with AskNicely

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Platinum Pest Control reduces churn and earns referrals with AskNicely

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Red Door Escape Room Boosts NPS with AskNicely

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Sangoma improves customer experience and reduces churn with AskNicely

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Schweiger Dermatology achieves an 800% increase in online reviews with AskNicely

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How Shine Is Driving Repeat Customers and Higher Revenue Across 40+ Locations with AskNicely

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Stay Upright improves instructor engagement and customer experience with AskNicely

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Thankyou Payroll achieves legendary customer experience and actionable feedback with AskNicely

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The Camp TC achieves an NPS of 85 and stronger member retention with AskNicely

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The Snorkel Store achieves legendary customer experience and a 97 NPS with AskNicely

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Titus Talent Strategies turns customer feedback into business impact with AskNicely

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URComped boosts customer feedback and Google reviews with AskNicely

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Wipster achieves higher customer happiness and actionable feedback with AskNicely

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Xplornet achieves legendary customer experience and faster issue resolution with AskNicely

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Zzish saves time and boosts user engagement with AskNicely

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