Case Study: Connectnow achieves real-time customer insights and increased five-star reviews with AskNicely

Why and How Dale Helps Connectnow Turn Customer Feedback Into Business Impact

Connectnow is a service organization with more than ten years’ experience helping people arrange moving services in a single call. Their challenge was building a customer‑centric culture and getting timely, actionable feedback — plus increasing public reviews — so they needed an agile NPS provider to test, learn and deliver visibility into customer sentiment. They chose AskNicely, using its TV dashboard, mobile app and Automated Workflows.

AskNicely delivered dashboards and mobile alerts so managers get real‑time feedback, and set up Automated Workflows to automatically prompt Promoters for reviews. As a result Connectnow has seen many five‑star product reviews, statistically significant customer insights for better decisions, timely staff feedback, and even uncovered that Mandarin‑speaking staff drive strong word‑of‑mouth advocacy — all enabled by AskNicely.

Connectnow

Dale Clifford

Change Implementation Manager