Case Study: Ellevation Education achieves legendary customer experience with AskNicely

How Ryan Helps Ellevation Turn Customer Feedback into Business Impact

Ellevation Education, which helps school district professionals spend less time on administration and more on instruction, needed to embed customer experience into its culture. Senior Product Manager Ryan Irwin led the effort to turn customer feedback into business impact, and Ellevation adopted AskNicely’s feedback measurement platform (including its Salesforce integration) to collect and centralize customer insights.

AskNicely enabled Ellevation to measure and elicit feedback and surface responses directly in Salesforce, putting CX “front and center” across the organization. The result was a repeatable listening-and-responding culture that wins customers over in every interaction, informs product and delivery decisions, and provides clear evidence of the software’s impact throughout school districts.

Ellevation Education

Ryan Irwin

Senior Product Manager - Business Solutions