Case Study: Kolide achieves actionable customer feedback and business impact with AskNicely

Why and How Antigoni Helps Kolide Turn Customer Feedback Into Business Impact

Kolide, Inc. is a growing SaaS company that prioritizes customer experience, helping clients uncover fleet-related risks that could lead to data loss. They needed a reliable way to collect and act on customer sentiment to inform their product roadmap, so Kolide partnered with AskNicely to deploy NPS surveys and feedback collection.

AskNicely’s surveys made NPS responses and support issues visible to the whole Kolide team, fueling an internal #extramile culture and prompting direct team follow-up. As a result of AskNicely, Kolide now receives regular, actionable feedback—including customers calling with business referrals and concrete ideas—which has driven product improvements, stronger customer relationships, and measurable increases in customer engagement and insight.

Kolide

Antigoni Sinanis

Director of Operations