Case Study: Moxie Pest Control drives better customer experience with AskNicely

Frontline accountability and appreciation the secret weapon driving awesome CX at Moxie

Moxie Pest Control, a pest control company, faced the challenge of needing to build customer loyalty and retention to grow its business, moving beyond being seen as just another service provider. To achieve this, they partnered with the vendor AskNicely to implement its customer experience management platform to gain real-time feedback and empower their frontline technicians.

Using AskNicely, Moxie enabled its teams to monitor their own CSAT scores daily and take immediate action on feedback. This fostered a culture of extreme ownership where technicians felt responsible for the entire customer experience. The solution from AskNicely helped Moxie reduce churn, increase repeat business, and win new customers through referrals and positive reviews by making customer satisfaction a central, actionable priority.

Moxie Pest Control

Brandon Kinser

VP of Field Care Operations