Case Study: Titus Talent Strategies turns customer feedback into business impact with AskNicely

Why and How Peter Helps Titus Talent Strategies Turn Customer Feedback Into Business Impact

Titus Talent Strategies is a recruitment firm built to put people first by creating a strong internal culture that drives exceptional external customer experiences. To keep client retention and a consistent “WOW” experience front and center, Titus Talent Strategies uses the AskNicely platform to capture regular NPS feedback and maintain a quarterly pulse on client satisfaction.

AskNicely provides Titus Talent Strategies with a simple, repeatable way to collect NPS scores and testimonials that feed coaching, training, and performance incentives; some employee bonuses are explicitly tied to AskNicely NPS feedback. By using AskNicely, Titus gains measurable client feedback each quarter, improves accountability and retention, and captures testimonials that help demonstrate and scale their customer-focused results.

Titus Talent Strategies

Peter Hahm

Vice President