Case Study: Nextail achieves legendary customer experience and referral-driven growth with AskNicely

Why and How Sandra Helps Nextail Labs Turn Customer Feedback Into Business Impact

Nextail, a SaaS company that helps retailers optimize inventory across buying, first allocation, replenishment, and store transfers, needed a scalable way to collect and act on client feedback to drive retention and growth. To build a customer-centric culture and improve the client experience, Nextail engaged AskNicely and uses AskNicely’s customer feedback platform to run new client experience interviews and capture real-time feedback.

AskNicely’s solution gives Nextail quick, top-level visibility into what clients love and where to improve, guiding targeted follow-up, surfacing product requests and best practices, and enabling Customer Success and Operations to share insights company-wide. As a result of using AskNicely, Nextail has strengthened client relationships, generated referrals and hot leads, and won new customers through an improved customer experience.

Nextail

Sandra Campo

Client Success Manager