Case Study: Red Door Escape Room Boosts NPS with AskNicely

Taking the guesswork out of the guest experience with Red Door Escape Room

Red Door Escape Room partnered with AskNicely to move beyond guesswork in shaping its guest experience. Using customer feedback data and NPS insights, the team gained a clearer view of what guests liked, what needed improvement, and how a new escape room concept was landing with visitors.

With AskNicely, Red Door Escape Room was able to act on specific guest feedback, fine-tune episodes and the new concept, and make more informed operational decisions. In just five months, AskNicely helped Red Door improve its NPS from 40 to 80 by addressing detractor issues and prioritizing guest needs.

Red Door Escape Room

Cameron McKibben

Director of Operations