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Visit WebsiteHow Adler admissions qualifies more high-quality prospects with live chat
Adler University
Alie Kiral
Admissions Engagement Manager
Olark
Olark is the most beautiful and effective way to talk to your customers for sales and support. And they make it super easy for you! Solve customers' problems before they have a chance to click away. Give them the answers they need immediately and gain powerful insights about what Olark wants for relationships that last. Olark has powerful features to give you access to visitors and behaviors. Make your business (and your site) look good and keep customers coming back.
Case Studies
Showing 56 Olark Customer Success Stories
How a startup uses live chat to onboard new users and get product feedback
Appcues
How ASU Prep Digital used Olark as a multi-purpose tool across their school
Arizona State University
John Logan
Knight Marketing Agency
Automattic - Customer Case Study
Automattic
Andrew Spittle
Automattic
Footwear meets philanthropy at Bombas
Bombas
Drew Stadler
Head of Happiness
How the Maine summer camp connects more easily with customers using live chat
Camp North Star Maine
Steven Bernstein
Owner and Director
How live chat became CVTC’s new lead generation channel and one of their most popular communication tools
Chippewa Valley Technical College
Joshua Myers
Full-Stack Web Developer
The City of Vancouver fields 5,000+ service requests monthly with Olark live chat
City of Vancouver
Winson Tang
Team Manager
How ClickMechanic uses Olark Live Chat to take Guesswork Out of Auto Repairs
ClickMechanic
Simon Tinsley
Growth Manager
How Collage.com uses live chat to hone their customer service and product positioning
Collage.com
Graham Davis
Marketing Director
How the software company captures more leads while observing privacy policies
Command Alkon
Luke Ferguson
Marketing Technology Specialist
How CommitChange.com uses Olark for proactive chat
CommitChange
Jason Nicosia
Chief Marketing Officer
How Conspire used Olark after a big TechCrunch article
Conspire
Jeremy Frazao
VP of Engineering
How CoPromote uses transcripts for site updates and onboarding
CoPromote
Jorge Hernandez
Communications Director
Cram Fighter - Customer Case Study
Cram Fighter
Mike Lodato
Cram Fighter
Creative Bag uses Olark CoPilot to automate up to 80% of support responses
Creative Bag
Lauren Rotman
Director Of E-Commerce
How CustomMade.com uses the !push command in Olark Live Chat
CustomMade
Tammy
CustomMade
Cyber Monday - Customer Case Study
Cyber Monday
How FeneTech uses live chat to impress B2B prospects
FeneVision
Samantha Hudeck
Manager of Administrative Services
How FSW customized Olark to serve its students and faculty
Florida SouthWestern State College
Jason Dudley
Chief Information Officer
Franklin University uses Olark’s CoPilot and Slate integration to answer admissions questions 24/7
Franklin University
Mike Uniacke
Associate Director of Admissions Systems and Operations
How the digital consultancy builds a strong brand image of responsiveness
Fruition
Jon Shah
Lead Digital Solutions Architect
How HBA Learning Centre used Olark to increase student conversion and engagement
HBA Learning Centres
Harold Baldry
Managing Director & Owner
How the Florida education organization uses Olark to proactively engage campers
IMG Academy
Austin Fetzer
Camp Outreach Manager
How Jane Clayton makes bespoke ordering easy with live chat
Jane Clayton & Company
Jane Clayton
Founder
How the Chilean e-commerce company fields 4,800 prospect and customer chats monthly
Keiphone
Max Burchardt
Product Manager & Co-Founder
How the Santa Cruz-based summer camp used live chat to improve their business
Kennolyn Camps
Samantha Bundy
Assistant Director
How live chat helped this British company extend from manufacturing into eCommerce
Kit Out My Office
Gareth Jones
Digital Marketing Manager
How a leading property management company used Olark to communicate with prospective residents
Landmark Properties
Justin Stone
Regional Marketing and Leasing Specialist
How Lush used Olark to offer a better customer journey
Lush Cosmetics
Naomi Rankin
Global Customer Care Support
How Man Crates uses All Hands Support to handle PR hits
Man Crates
James Stillian
Customer Champion
Using live chat to improve lead generation and increase conversions
National Distributor of Insurance Product
Jessica Potter-Adkins
Director of Marketing & Communications
How Nosh Detox is using live chat for sales
Nosh Detox
Tevita Lesuma
Business Growth Manager
How the distributor uses an Olark Salesforce integration to streamline sales and support
Palmer Johnson Power Systems
Austin Barlow
Business Development Manager
How Remedy uses live chat to make bookings and inquiries fast, easy and transparent
Remedy
Justin Jaksha
Vice President of Marketing
How Reno Assistance uses Olark Live Chat to turn prospects into actual customers
Reno Assistance
Paul-André Bégin
Vice President
Managing Addiction Treatment Processes with Live Chat
RiverMend Health
Lee Berg
Director of Marketing
How Seabury Academy saw Olark as a way to keep communicating with their community during the pandemic
Seabury Academy
Leslie McCaffery
Admissions Director
How the number one mattress company in Australia uses live chat to build long-term relationships with customers and prospects
Sleeping Duck
Nichole Baselt
Head of Customer Service
Smart Pension uses live chat data for partnerships
Smart Pension
How Sphera’s Customer Care team receives glowing reviews from customers by using Olark to help customers instantly
Sphera
Joni McHugh
Vice President
How Staff Squared doubled app sign-ups using Olark live chat
Staff Squared
Simon Swords
Founder
How Sterlitech connects customers to product experts with PhDs
Sterlitech
Cesar Luna
Customer Service Manager
How SynapsePay is scaling with customer feedback
SynapsePay
Sankaet Pathak
Founder and Chief Executive Officer
How The Black Tux does live chat customer support
The Black Tux
How an ISO Certified Company Uses Live Chat
The Gear Centre
Isolde Henning
Marketing Assistant
Using automated messages to boost ecommerce conversion rates
The Miami SEO Company
Sergio Aicardi
Owner
Turning customer problems into customer success stories
Tinfoil Security
Michael Borohovski
Co-founder and Chief Technology Officer
How TRULY takes a data driven approach to live chat
Truly
Heather
TRULY
How UM used Olark to get rid of their phone queue to serve more students & alumni
University of Montana
Joe Hickman
Registrar
How a university career center uses live chat to help more students fit in last-minute guidance
University of Virginia
Nathan Hunsaker
Associate Director of Technology and Data
Upper 90 Soccer - Customer Case Study
Upper 90 Soccer
Ben Jata
Director of Operations
How Upsie uses Olark to instill customer confidence at checkout
Upsie
Clarence Bethea
Founder
How the ecommerce supplier leverages live chat and WooCommerce to help close the sale
VPS Underfloor Heating
Davis James
Digital Marketing and Sales Assistant
How the global program uses Olark to work more effi ciently and inform their business
Yoga Ed
Julia Bond
Co-Founder
How the online academy used Olark to scale customer service without growing team size
Zack Academy
Nikki Roth
Vice President and Director of Operations
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