Case Study: Keiphone achieves up to 1,000 new customers a month with Olark live chat

How the Chilean e-commerce company fields 4,800 prospect and customer chats monthly

Keiphone, a Chilean e-commerce company, needed a way to answer product and support questions quickly and build trust with online shoppers who were hesitant to buy without personal guidance. Keiphone turned to Olark live chat on its WooCommerce store to help a very small team handle thousands of conversations each month and support both sales and customer service.

Olark implemented live chat with WooCommerce integration, contact forms, transcripts, shortcuts, and visitor notifications, giving Keiphone a fast, human way to engage shoppers at key moments in the buying journey. The results were strong: Keiphone fields about 4,800 chats per month and says live chat helps drive around 1,000 new customers monthly, with purchase conversions often happening in under 5 minutes when support is offered in real time.

Keiphone

Max Burchardt

Product Manager & Co-Founder