Case Study: Cram Fighter achieves scalable, time-saving customer support with Olark

Cram Fighter - Customer Case Study

Cram Fighter is a mobile app that helps medical students build months-long study schedules in minutes. Rapid word-of-mouth growth brought in anxious, time‑pressed users and overwhelmed the small support team—email and phone were slow and didn’t provide the real‑time context students needed—so the company needed a way to scale help while keeping support personal.

Cram Fighter adopted Olark live chat, which was quick to learn and let agents see users’ pages, transfer conversations, and handle requests across time zones. Chat sped resolutions, steered traffic away from slow channels, preserved the human touch students wanted, and generated tagged transcripts that revealed product gaps and prioritized features—enabling faster fixes, better UX decisions, and scalable support for new products like Chipper.

Cram Fighter

Mike Lodato

Cram Fighter