Case Study: Bombas achieves better customer support with Olark

Footwear meets philanthropy at Bombas

Bombas, the New York City-based sock company known for its Buy-One, Give-One mission, needed an easy way to support customers while handling questions about sizing, orders, and product recommendations. To manage this direct customer interaction, Bombas used Olark live chat alongside email and phone support.

Olark helped Bombas’ Happiness Team chat with customers quickly and easily, with roughly 20 to 30 chats per day. The platform also provided useful visitor data and integrated with CRM tools, helping Bombas learn from each interaction, train staff, and improve service. As a result, Bombas delivered responsive support that customers loved, while Olark made the workflow simple for the whole team.

Bombas

Drew Stadler

Head of Happiness