Case Study: ClickMechanic increases conversions and customer trust with Olark Live Chat

How ClickMechanic uses Olark Live Chat to take Guesswork Out of Auto Repairs

ClickMechanic is a UK startup that connects customers with vetted mobile mechanics through a fixed-price, online booking platform designed to eliminate the uncertainty and mistrust common in auto repairs. Their biggest operational challenge is communication: mechanics are often on the road and customers may be away from home or lack technical knowledge, which creates lots of questions and potential friction before booking.

To solve this, ClickMechanic uses Olark Live Chat on its website to give fast, real-time answers, guide users through bookings, and route nitty-gritty technical questions to its network of 1,000+ mechanics. The chat tool increased conversions and repeat business, surfaced usability feedback that helped improve the site, is easy to integrate, and even boosted team morale—helping ClickMechanic scale across the UK with plans for European expansion.

ClickMechanic

Simon Tinsley

Growth Manager