Case Study: Nosh Detox achieves £1,500 in one day (10x its average sale) with Olark live chat

How Nosh Detox is using live chat for sales

Nosh Detox is a London-based fresh food and juice company founded in 2008 that employs trained nutritionists to create personalized meal plans. As the business grew it needed an “always on” way for customers to get quick, trusted advice and feared live chat would be too complex or only for larger companies — their challenge was to provide accessible, trustworthy service that boosts conversions while appearing larger than they are.

They implemented Olark live chat staffed by nutritionist-operators who follow a help-first, research-style approach: understand goals, recommend plans, then handle payment (often already on file) to close orders quickly. Operators prioritize chat, streamline repeat purchases, and give expert guidance; this led to rapid wins — a single operator closed £1,500 in one day (about 10x the company’s average sale of £165) and individual chats have closed £400 orders in under five minutes.

Nosh Detox

Tevita Lesuma

Business Growth Manager