Case Study: Palmer Johnson Power Systems achieves $258K+ in ecommerce sales with Olark live chat

How the distributor uses an Olark Salesforce integration to streamline sales and support

Palmer Johnson Power Systems (PJ Power) wanted to accelerate its e-commerce growth while managing sales and customer inquiries more efficiently across its main and shop websites. The company turned to Olark live chat, along with an Olark Salesforce integration, to support lead generation, customer support, and follow-up across its online channels.

Olark helped PJ Power streamline chat handling with Salesforce case creation, Shortcuts for common responses, Groups for routing, and transcript tags for tracking follow-ups. As a result, Palmer Johnson Power Systems closed over $258K in e-commerce sales in its first six months, grew monthly chats from 38 to 282, and averaged $30K-$40K in sales per month after launch, with a peak month of $103,075.

Palmer Johnson Power Systems

Austin Barlow

Business Development Manager