Case Study: CustomMade achieves faster support and better customer guidance with Olark's !push command

How CustomMade.com uses the !push command in Olark Live Chat

CustomMade is an online marketplace connecting buyers and makers of custom products. The team needed a faster way to direct visitors to the right product pages and help articles so customers could find answers and items without long back-and-forths or repetitive support.

They adopted Olark’s “!push” command in live chat to instantly send visitors to specific pages (including external sites or new windows with a “+” prefix). The result: quicker, more accurate guidance, reduced time and resources spent on frequently asked questions, and higher support productivity.

CustomMade

Tammy

CustomMade