Case Study: Camp North Star Maine lowers barriers to enrollment with Olark

How the Maine summer camp connects more easily with customers using live chat

Camp North Star Maine, a premier Maine sleepaway camp, needed a better way to engage prospective and returning families as part of its recruitment and enrollment efforts. The team wanted to lower barriers to contact and make it easier for visitors to ask quick questions without relying on email or phone calls, so it turned to Olark live chat.

Using Olark, Camp North Star Maine added personalized chat, transcripts, offline message forms, targeted chat automation, and shortcuts to streamline conversations and follow-up. Olark helped the camp reduce barriers to a sale and capture more inquiries directly through chat, supporting stronger customer relationships and smoother enrollment conversations.

Camp North Star Maine

Steven Bernstein

Owner and Director