Case Study: Yoga Ed increases customer engagement and cuts email volume by 50% with Olark

How the global program uses Olark to work more effi ciently and inform their business

Yoga Ed is a global mindfulness and yoga training program for educators that grew from a single LA charter school into an online provider of courses and resources for teachers and youth professionals. After moving services online, the organization needed a reliable way to connect with site visitors and support customers in their buying journey, so they began using Olark live chat.

Olark gives Yoga Ed a simple, real-time point of contact—staffed by a small team—using features like chat routing, Shopping Cart Saver, automated greetings, pre-chat forms, and Salesforce integration to capture leads and chat transcripts. The result: email volume drops by up to 50% during course cycles, principals and other organizational buyers use chat to close B2B sales, and insights from conversations help shape marketing and program decisions.

Yoga Ed

Julia Bond

Co-Founder