Marchex B2B Case Studies & Customer Successes

Marchex knows that your best customers are calling. From simple call tracking to omnichannel call attribution across search, social, and display, Marchex lets marketing teams stop the guess work, connecting online-to-offline data to better understand what drives a customer to convert. With keyword-level call tracking, marketers can improve the ROI from click-to-call advertising, and Marchex integrates with leading analytics and advertising platforms. Marchex is also the provider of award-winning speech analytics technology, using conversational A.I. to understand the nuances of customer calls and create the most outstanding customer experience possible.

Allconnect boosts ROI and cuts CPA with Marchex Search Analytics

AllConnect

Brad Roberts

Vice President Digital Marketing

Authority Brands achieves streamlined multi‑brand call operations and higher appointment rescue with Marchex

Authority Brands

Amie Spence

Director of Call Center Operations

Auto Dealership increases appointments and cuts missed calls with Marchex

Auto Dealership Company

Auto Repair Enterprise achieves new sales and measurable ROI for display, video, and search with Marchex

Auto Repair Enterprising Company

BANGS achieves 13x ambassador program growth and boosts peak sales with Marchex SMS

BANGS

Big O Tires achieves $100K per-store annual revenue potential with Marchex Sales Edge Rescue

Big O Tires

Don Helphrey

Director of Operations

Bird (electric scooter company) reduces weather-related scooter inventory loss with Marchex SMS alerts

Bird

Boar’s Head Resort achieves 3x more calls and improved return on ad spend with Marchex Call Tracking & Analytics

Boar’s Head Resort

Joe Hanning

Marketing & Communications Manager

BTP Digital Group achieves higher ROI and full call attribution with Marchex Call Analytics

BTP Digital Group

Nathan Hollenback

Business Director

Central Restaurant Products achieves closed-loop reporting and increased ROAS with Marchex Marketing Edge

Central Restaurant Products

Nathan Smith

Marketing Database Analyst

Clearlink achieves 15% new-customer conversion and more qualified leads with Marchex

Clearlink

TJ Kolanko

Strategic Partnerships

DEL Grande Dealer Group achieves deeper marketing attribution and cost savings with Marchex

DEL Grande Dealer Group

Education company achieves 50% call-to-lead rate and thousands of new registrations with Marchex Call Marketplace

Education Company

Geeks on Site achieves 3000% ROI and $50K/month in rescued sales with Marchex Sales Rescue

Geeks on Site

Maria Salas

Director of Operations

InterContinental Hotels Group (IHG) achieves a 39:1 return on spend and higher booking conversions with Marchex Call Marketplace

InterContinental Hotels Group (IHG)

International Transportation Company achieves increased revenue and 10% more caller-to-agent connections with Marchex Speech Analytics

International Transportation Company

Juniper Communities connects with more prospective residents and boosts inbound opportunities with Marchex Speech Analytics

Juniper Communities

Cindy Longfellow

VP of Sales & Marketing

Kin Insurance achieves 2x customers served and 50%+ response rate with Marchex Sonar SMS

Kin Insurance

Grafton Robinson

Head of Marketing

One of the world’s largest hotel companies triples bookings and raises inbound conversion to 35% with Marchex Call Analytics

Largest Hotel Company

A Leading Auto Insurance Company achieves 170% increase in new quotes with Marchex Call Marketplace

Leading Auto Insurance Company

Leading Cable and Satellite Company achieves 20% paid search performance improvement with Marchex Search Analytics

Leading Cable and Satellite Company

Leading Digital Marketing Agency achieves 60% lower cost-per-lead and 72% new customer growth with Marchex

Leading Digital Marketing Company

Leading Hotel Chain achieves 50% lift in ROAS with Marchex Search Analytics

Leading Hotel Chain

Leading Insurance Company achieves 170% increase in new quotes with Marchex Call Marketplace

Leading Insurance Company

Leading National Auto Service Provider achieves more than a two-point increase in call conversion rate with Marchex

Leading National Auto Service Providing Company

LifeSpire of Virginia achieves industry-leading 97.5% occupancy with Marchex

LifeSpire of Virginia

Peter Robinson

Chief Marketing Officer

Location3 achieves an 83% increase in monthly call volume with Marchex

Location3

Jim Halligan

Director of Paid Search

Major National Wireless Provider achieves 165% increase in new subscriptions with Marchex Call Marketplace

Major Wireless Providing Company

Meineke Car Care Centers achieves improved customer experience and boosts ROI with Marchex Speech Analytics

Meineke Car Care Centers

Mo Khalid

VP of Operations

Morningstar Properties achieves real-time credit card redaction and caller data protection with Marchex

Morningstar Properties

Brittany Whitlock

Director of Digital Marketing and E-Commerce

National Car Service Company achieves 25% appointment increase at lowest-performing locations with Marchex Agent Script Tracking

National Car Service Company

ProMax (automotive CRM provider) achieves higher retention and revenue with Marchex outbound call tracking

ProMax

Melissa Sinclair

Senior Vice President

Realtor.com achieves 45% seller qualification and 60% bot-qualified leads with Marchex Sonar

Realtor.com

RevLocal achieves 400 hours/month time savings and improved data quality with Marchex

RevLocal

Zac Herr

Senior Product Manager

Service Experts recovers missed sales opportunities and achieves 787% ROI with Marchex Sales Edge Rescue

Service Experts

Dave Moody

Director of Field Marketing

Sierra Air Conditioning & Plumbing achieves greater call visibility and improved campaign ROI with Marchex

Sierra Air Conditioning & Plumbing

Ryan Field

Vice‑President of Marketing

Top Agency achieves 3X ROI with Marchex Search Analytics

Top Agency

YMT Vacations achieves secure, compliant call recordings with Marchex

YMT Vacations

Tom Garrett

VP Marketing

Zillow achieves 98% agent engagement and 99.9% uptime with Marchex Sonar (Marchex)

Zillow

Briar Rose Kepiro

Operations Manager Premier Agent Support

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