Case Study: Geeks on Site achieves 3000% ROI and $50K/month in rescued sales with Marchex Sales Rescue

Geeks on Site Discovers 3000% ROI with Marchex

Geeks on Site, a Coral Gables–based computer repair and remote support provider, relied heavily on phone calls for new business but was losing sales without a reliable way to identify why calls didn’t close. Their digital agency Hibu recommended Marchex and its call-insight services—including Marchex Sales Rescue and Marchex Platform Services—to surface missed opportunities from their call volume.

Marchex routed Five9 call recordings through its Conversation Intelligence, filtered sales-related calls (about 4,000/month), and sent missed-opportunity alerts to Geeks on Site for reengagement. Using the Marchex platform, Geeks rescued 250 callers in an example month—about $50,000 in sales—and achieved an ROI north of 3000%, while also improving call handling, coaching, and follow-up attempt rates to nearly 100%.

Geeks on Site

Maria Salas

Director of Operations