Case Study: Morningstar Properties achieves real-time credit card redaction and caller data protection with Marchex

Morningstar Properties protects caller data with Marchex

Morningstar Properties, an owner and operator of specialty real estate properties including self-storage and marinas, needed to listen to inbound reservation calls to understand caller intent while protecting sensitive payment data. To address calls that often include spoken credit card numbers, Morningstar turned to Marchex and its Call Analytics platform featuring real-time call recording redaction.

Marchex implemented its proprietary real-time credit card redaction so managers hear beeps instead of sensitive numbers and redacted recordings are automatically encrypted with a strong block cipher. The result is immediate credit-card-number redaction, reduced risk of unintentional data sharing, and secure, compliant call reviews that meet Morningstar Properties’ privacy requirements.

Morningstar Properties

Brittany Whitlock

Director of Digital Marketing and E-Commerce