InvoiceCloud B2B Case Studies & Customer Successes

InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions. Their company services more than 3,250 customers across the utility, government and insurance industries and is a leader in the electronic bill presentment and payment (EBPP) space. Their SaaS platform enables continuous enhancements to the customer experience resulting in higher digital payment, autopay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads.

Case Studies

Showing 61 InvoiceCloud Customer Success Stories

City of Arlington achieves $900K annual savings and improved customer experience with InvoiceCloud

Arlington

Matt Peters

Water Utilities Department

Audrain County boosts digital tax payments with InvoiceCloud

Audrain County

Bona Vista Water District achieves 74% electronic payment adoption with InvoiceCloud

Bona Vista Water District

Marci Doolan

Office Manager

Bona Vista Water District improves payment productivity with InvoiceCloud

Bona Vista Water District

California Mutual Insurance Company modernizes premium and disbursement payments with InvoiceCloud

California Mutual Insurance Company

California Mutual Insurance Company modernizes payments and eliminates check fraud with InvoiceCloud

California Mutual Insurance Company

California Mutual Insurance Company achieves 15-hour/week reconciliation savings and increased self-service adoption with InvoiceCloud

California Mutual Insurance Company

Cheri Schmidt

CFO/Vice-President

Carteret-Craven Electric Cooperative alleviates staff workloads and data-breach concerns with InvoiceCloud

Carteret-Craven Electric Cooperative

Randy Carr

VP of IT Systems

City of American Canyon reduces print and mail costs with InvoiceCloud

City of American Canyon

City of Atlanta DWM achieves higher customer satisfaction and staff efficiencies with InvoiceCloud

City of Atlanta DWM

Vickey Ponder

Senior IT Project Manager

City of Billings achieves 262% increase in e-payments with InvoiceCloud

City of Billings

Christina Fox

Utility Business Manager

City of Clearwater saves 43 hours a week with InvoiceCloud

City of Clearwater

City of Crawfordsville achieves increased self-service and avoids expanding staff with InvoiceCloud

City of Crawfordsville

Kiley Cornelius

Billing Administrator

City of Escondido achieves 242% increase in self-service payment adoption and saves staff time with InvoiceCloud

City of Escondido

City of Escondido achieves 69% reduction in payment calls with InvoiceCloud

City of Escondido

City of Fairfield achieves 136% increase in paperless enrollment and reduced late payments with InvoiceCloud

City of Fairfield

Kate Hurst

Utility Billing & Collections Supervisor

City of Hamilton achieves higher collections efficiency and e-payment adoption with InvoiceCloud

City of Hamilton

Darla Bokeno

Customer Service Superintendent Utility Business Services Division

City of Hamilton, Ohio boosts electronic adoption and collections efficiency with InvoiceCloud

City of Hamilton, Ohio

City of King achieves streamlined payment processing and higher e-adoption with InvoiceCloud

City of King

Susan O’Brien

Director of Finance and Personnel

City of Madison Heights achieves 263% increase in electronic payments and higher customer satisfaction with InvoiceCloud

City of Madison Heights

Linda A. Kunath

Finance Director/Treasurer

City of Manassas achieves higher self-service and reduced payment calls with InvoiceCloud

City of Manassas

Shannon Bryner

VA Chief Deputy Treasurer

City of Monroe increases e-payments and paperless enrollment with InvoiceCloud

City of Monroe

Edward J. Sell

Jr. Assistant City Manager/ Finance Director

City of Peoria shifts $1M in card fees off its enterprise fund with InvoiceCloud

City of Peoria

City of Roseville achieves record customer satisfaction and 139% e-payment growth with InvoiceCloud

City of Roseville

Andrea Blomquist

Utility Billing Services Manager

City of Wylie achieves 140% digital adoption growth with InvoiceCloud

City of Wylie

City of Wylie, TX increases self-service and on-time payments with InvoiceCloud's digital billing platform

City of Wylie, TX

Douglasville-Douglas County Water and Sewer Authority achieves 95% paperless campaign enrollment with InvoiceCloud

Douglasville-Douglas County Water and Sewer Authority

El Dorado County reduces manual work and boosts digital payments with InvoiceCloud

El Dorado County

EngageSmart achieves higher digital payment adoption and customer engagement with InvoiceCloud

EngageSmart

Bob Bennett

Chief Executive Officer

Fallon Health achieves 507% increase in e-payments and reduced late payments with InvoiceCloud

Fallon Health

Christina Farrar

Manager of Billing

Farmers Mutual Fire Insurance Company achieves improved user experience and streamlined digital payments with InvoiceCloud

Farmers Mutual Fire Insurance Company

Marianne Baker

Secretary-Manager

Farmers Mutual Fire Insurance Company improves self-service and cuts costs with InvoiceCloud

Farmers Mutual Fire Insurance Company

Frank Winston Crum Insurance achieves seamless billing integration and real-time e-payments with InvoiceCloud

Frank Winston Crum Insurance

Sharon Drake

Business Analyst

Frank Winston Crum Insurance achieves seamless billing integration with Invoice Cloud

Frank Winston Crum Insurance

Georgia Farm Bureau Mutual Insurance Company boosts digital payments and cuts call volume with InvoiceCloud

Georgia Farm Bureau Mutual Insurance Company

Grayson-Carroll-Wythe Mutual Insurance Company achieves 53% increase in e-payments and boosts self-service with InvoiceCloud

Grayson Carroll Wythe Mutual Insurance Company

Randall H. Carpenter

Executive Vice-President

Hawaiʻi Gas achieves faster, digital-first payment processing with InvoiceCloud

Hawaiʻi Gas

James City County achieves higher customer satisfaction and collections efficiency with InvoiceCloud

James City County

James City County achieves increased customer satisfaction and improved collections efficiency with InvoiceCloud

James City County

Jennifer Tomes

Treasurer

a large southwest medical liability insurance carrier improves payment efficiency and policyholder experience with InvoiceCloud

Large Southwest Medical Liability Insurance Carrier

Large Southwest Property & Casualty Insurance Carrier achieves 82% increase in electronic payments, 154% rise in paperless enrollment and $20K savings with InvoiceCloud

Large Southwest Property & Casualty Insurance Carrier

Lockhart Power Company achieves 182% increase in e-payment adoption and enhanced customer experience with InvoiceCloud

Lockhart Power Company

David Turner

Business Controller

Mount Pleasant Waterworks saves 15 hours a week with InvoiceCloud's digital payment solution

Mount Pleasant Waterworks

Mount Pleasant Waterworks saves 15 hours a week with InvoiceCloud's digital payment solution

Mount Pleasant Waterworks

New Mexico Mutual modernizes premium payments with InvoiceCloud

New Mexico Mutual

Northern Finnish Mutual Insurance Company achieves streamlined operations and higher digital payment adoption with InvoiceCloud

Northern Finnish Mutual Insurance Company

Kathy Beach

General Manager

Northern Finnish Mutual streamlines payments and boosts self-service with InvoiceCloud

Northern Finnish Mutual Insurance Company

Peninsula Light Company cuts shutoffs and boosts on-time e-payments with InvoiceCloud

PenLight

Jaci Williams

Supervisor Member Services

Penn Township Sewage Authority achieves increased collections efficiency and higher customer satisfaction with InvoiceCloud

Penn Township Sewage Authority

Angela Zippi Robinson

Penn Township Sewage Authority

Rowland Water District achieves higher digital payment adoption with InvoiceCloud

Rowland Water District

San Angelo transforms digital payments with InvoiceCloud

San Angelo

San Jose Water streamlines customer payments with InvoiceCloud

San Jose Water

San Jose Water achieves 70% electronic payment adoption with InvoiceCloud

San Jose Water

Soquel Creek Water District improves digital payments and AutoPay enrollment with InvoiceCloud

Soquel Creek Water District

Soquel Creek Water District achieves significant cost savings and increased digital adoption with InvoiceCloud

Soquel Creek Water District

Valerie Spaugh

Customer Service Supervisor

Town of Elizabeth achieves 25 hours/month time savings and boosts e-payment adoption with InvoiceCloud

Town of Elizabeth

Allison Ritter

Utility Billing Clerk/Administration

Town of Simsbury improves payment efficiency with InvoiceCloud

Town of Simsbury

Town of Simsbury achieves 656% increase in electronic payment adoption and operational efficiencies with InvoiceCloud

Town of Simsbury

Colleen O'Connor

Tax Collector

Truckee Meadows Water Authority stabilizes rates and improves digital payments with InvoiceCloud

Truckee Meadows Water Authority

Village of Bethalto boosts customer satisfaction and collections efficiency with InvoiceCloud

Village of Bethalto

Village of Bethalto achieves 444% increase in e-payments and higher customer satisfaction with InvoiceCloud

Village of Bethalto

Lisa Vogel

Water Clerk

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