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Visit WebsiteArlington Saves Time and Money by Providing Exceptional Customer Experience and Increasing Self-Service
Arlington
Matt Peters
Water Utilities Department
InvoiceCloud
InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions. Their company services more than 3,250 customers across the utility, government and insurance industries and is a leader in the electronic bill presentment and payment (EBPP) space. Their SaaS platform enables continuous enhancements to the customer experience resulting in higher digital payment, autopay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads.
Case Studies
Showing 31 InvoiceCloud Customer Success Stories
Bona Vista Water District Improves Productivity with Superior Payment Technology
Bona Vista Water District
Marci Doolan
Office Manager
California Mutual Saves Time and Money by Simplifying Reconciliations and Increasing Self-Service
California Mutual Insurance Company
Cheri Schmidt
CFO/Vice-President
Carteret-Craven Alleviates Staff Workloads and Data Breach Concerns with a Modernized Payment Solution
Carteret-Craven Electric Cooperative
Randy Carr
VP of IT Systems
The City of Atlanta Increases Customer Satisfaction and Staff Efficiencies by Streamlining Payments
City of Atlanta DWM
Vickey Ponder
Senior IT Project Manager
City of Billings Increases E-Payments with User-Friendly Solutions from Invoice Cloud and VertexOne WaterSmart
City of Billings
Christina Fox
Utility Business Manager
The City of Crawfordsville Avoids Expanding Staff by Switching to Superior Payment Solutions
City of Crawfordsville
Kiley Cornelius
Billing Administrator
City of Escondido Improves Collections and Reduces Staff Workload with Superior UX
City of Escondido
City of Escondido Saves Staff Time by Driving Self-Service
City of Escondido
The City of Fairfield Transforms Entire Organization with an Innovative Payment Solution
City of Fairfield
Kate Hurst
Utility Billing & Collections Supervisor
Increased Electronic Adoption Boosts Collections and Efficiency for Hamilton Utilities
City of Hamilton
Darla Bokeno
Customer Service Superintendent Utility Business Services Division
City of King Improves Efficiencies and Customer Experience by Simplifying Payments
City of King
Susan O’Brien
Director of Finance and Personnel
Madison Heights Accelerates Online Payment Adoption and Customer Satisfaction
City of Madison Heights
Linda A. Kunath
Finance Director/Treasurer
The City of Manassas Drives Self-Service with Frictionless Digital Experience
City of Manassas
Shannon Bryner
VA Chief Deputy Treasurer
City of Monroe Drives More Digital Payments with a Better User Experience
City of Monroe
Edward J. Sell
Jr. Assistant City Manager/ Finance Director
City of Roseville Boosts Self-Service and Payments with Enhanced Customer Experience
City of Roseville
Andrea Blomquist
Utility Billing Services Manager
InvoiceCloud Announces Winner of First-Ever Online Billing Sweepstakes
EngageSmart
Bob Bennett
Chief Executive Officer
Fallon Health Improves Operational Efficiencies and Customer Experience with Enhanced Payment Capabilities
Fallon Health
Christina Farrar
Manager of Billing
Farmers Mutual Improves the User Experience with Innovative Technology
Farmers Mutual Fire Insurance Company
Marianne Baker
Secretary-Manager
Exceptional Service and Expertise Drive Successful Implementation
Frank Winston Crum Insurance
Sharon Drake
Business Analyst
Grayson-Carroll-Wythe Mutual Boosts Digital Payments and Self-Service with Enhanced Customer Experience
Grayson Carroll Wythe Mutual Insurance Company
Randall H. Carpenter
Executive Vice-President
James City County Increases Customer Satisfaction and Collections Efficiencies with Innovative Payment Solutions
James City County
Jennifer Tomes
Treasurer
Property & Casualty Insurance Carrier Enhances Customer Experience and Efficiencies Through Digital Transformation
Large Southwest Property & Casualty Insurance Carrier
Lockhart Power Drives Higher E-payment Adoption with Enhanced Customer Experience
Lockhart Power Company
David Turner
Business Controller
Northern Finnish Mutual Streamlines Operations with a Modern, Superior Digital Payment Experience
Northern Finnish Mutual Insurance Company
Kathy Beach
General Manager
Peninsula Light Company Decreases Shutoffs with Reliable Online Payments
PenLight
Jaci Williams
Supervisor Member Services
Penn Township Sewage Authority Increases Collections Efficiencies and Customer Satisfaction
Penn Township Sewage Authority
Angela Zippi Robinson
Penn Township Sewage Authority
Soquel Creek Water District Conserves Resources by Removing Friction in the Payment Process
Soquel Creek Water District
Valerie Spaugh
Customer Service Supervisor
The Town of Elizabeth Saves 25 Hours a Month with a User-Friendly Payment Solution
Town of Elizabeth
Allison Ritter
Utility Billing Clerk/Administration
Town of Simsbury Improves Efficiencies by Implementing a Better Payment Experience
Town of Simsbury
Colleen O'Connor
Tax Collector
Village of Bethalto Boosts Customer Satisfaction and Collections Efficiencies by Transforming Payments
Village of Bethalto
Lisa Vogel
Water Clerk
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